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Don't let the title of this show scare you off; it has great information on how to bring value to your practice by the entire team. Nobody on your team should ever say, "It's not my job;" it's everybody's job. When was the last time you revaluated your approach to answering the phones or getting to know your patients?
If you haven’t done it by now, you are probably a little late. However, better late than never! It’s time to remind your Dental Patients that if they don’t take advantage of their unused insurance benefits by the end of the year, the benefits will not roll over to next year. They will “waste” the benefits they paid for and the needed dental work that could have been done.
To be successful, it is vital to set goals. I often tell my dental offices, that don't believe in setting goals, you are rowing a boat with one oar; the only place you are going is in circles. As kind of a goal setting 101, I recommend these steps:
I don't know about you but it seems like I can never learn enough about treatment presentation; I'm constantly looking for more. It is an acquired skill with a vast number of variables. In my opinion, treatment presentation is what gives you case acceptance. Treatment presentation starts with the first contact the patient has with the office; usually the first phone call.
It also starts with trust, the patient trusting you. In order for your patients to trust you, they have to feel comfortable with you.
You can help your patients feel more comfortable by taking care of "The 5 C's" in Case Acceptance:
While I was in an office today I ran into one of my top pet peeves; It's not my job! I'm sure all of you have worked with someone with that attitude somewhere in your career. Please don't tell me it's you. This is not the mindset of a team player; this is somebody clocked in from 9-5 and doing the minimum amount of work to get by.
