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Accelerate My Practice Blog

We help dentists grow their practices and achieve their dreams.

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Subscribe to this list via RSS Blog posts tagged in dental practice growth
Katie Zachardy

Facing Success & Guilt

Recently on a trip to Belize, I chartered a boat with a group of friends to go diving and snorkeling. We had traveled a good distance when the the boat arrived at the edge of the barrier reef and close to neighboring island. We noticed quickly that the island did not look like it was inhabitable; however, there was a man all by himself walking down the beach. We asked our guide what the story was with this situation and he quickly said "Oh, thats Joe and thats his island. He has lived on it his entire life with his father".

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Posted by Katie Zachardy on Tuesday, 13 March 2018 in Dental Practice Management
Debbie Loree

How to Improve Phone Skills in your Dental Practice

Don't let the title of this show scare you off; it has great information on how to bring value to your practice by the entire team. Nobody on your team should ever say, "It's not my job;" it's everybody's job. When was the last time you revaluated your approach to answering the phones or getting to know your patients? 

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Posted by Debbie Loree on Tuesday, 13 March 2018 in Dental Patient Acceptance
Darren Kaberna

Continued Education with James Duncan, DDS

"The pursuit of knowledge is never-ending. The day you stop seeking knowledge is the day you stop growing." Brandon Travis Ciaccio made this very powerful statement that we should all consider in everything we do. With that being said......What do you think is your dental edge? What is your passion in dentistry that would encourage your dental practice to grow? How do you keep your dental team motivated?

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Posted by Darren Kaberna on Monday, 05 March 2018 in Dental Practice Management
Accelerate My Practice

10 Things Likable People Never EVER Do!

Back in October Jeff Haden wrote an article on how what you do can make you extremely likeable, but so can what you don't choose to do. When you sit down and look at your personal and professional life, your life at home vs your life in the dental practice are you paying attention to what it is that you do that make people like or dislike you? 

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Posted by Accelerate My Practice on Wednesday, 24 January 2018 in Dental Team Work
Darren Kaberna

When You Lose A Dental Patient, Not If

I saw this article written by Joe McGonigal and it resonated with me as I recently had to deal with a circumstance like this myself.  Reading this article helped me to feel better about how to handle it myself.  These instances can be challenging to say the least.  I know I lost sleep over it and I am sure some of you do as well.  This is some great advice.  ~Darren Kaberna


When You Lose A Customer, Not If

  • Posted on January 24, 2014 
  • by Joe McGonigal 
  • in Blog, Management, Sales Process
Photo Credit: woodleywonderworks via Compfight cc
Every year you will lose clients. It’s the natural ebb and flow of business. Some you’ll lose to price, some because of service issues, and some because you are no longer the best option.  Don’t waste time worrying about whether or not it will happen, spend that time deciding how you’ll react when it does.  Clearly this isn’t to suggest you should just let people walk out the door.  You should absolutely make every effort to understand the client’s motivation and see if there is a way to retain their business.  But when it’s clear they are leaving, you have a choice.You can get mad, storm out of their office, and say, “Don’t say I didn’t warn you.”  Or You can wish them luck, tell them you’re disappointed they’re leaving, but remind them the door will be open should they choose or need to return.  I had that experience last month when I canceled a service I’d been using from Grasshopper. Here’s the email they sent me.
Your request (#We’re sad to see you go) has been deemed solved.
Hello Joe,
As requested, we’ve officially canceled your account. It’s a sad day for us today here at Grasshopper – we hate saying goodbye to friends!  We’ll really miss you and hope this won’t be the last time we hear from you.  If you decide you miss us too, we’ll gladly welcome you back with open arms and waive any reactivation fees!  Just give us a call.
Regards,
Johnnie K.
Not only was it not what I expected, it left me with a very positive feeling about the brand.  What’s your typical reaction when a client leaves?  Are you leaving them with a positive impression or is your reaction only affirming their decision?  Losing the client doesn’t define you, but how you react does.

About Joe McGonigal

Joe has spent the last 12 years as both a front line producer and sales leader for a large, publicly traded healthcare distribution company. During that time, he received numerous sales and leadership awards for his contributions. Joe uses a blend of coaching and consulting to help sales professionals and organizations find ways to initiate new opportunities and grow sales.
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Posted by Darren Kaberna on Wednesday, 26 February 2014 in Dental Practice Management
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