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We help dentists grow their practices and achieve their dreams.

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Super User

Two Things To Achieving Anything Within Your Dental Office

Two Things To Achieving Anything Within Your Dental Office

One very popular question among individuals regarding the achievement process is "How is it possible?" The answer is as simplistic or as complicated as you allow your mind to perceive it. Becoming successful or achieving our goals in life begins with two important steps. As Napoleon Hill quoted " Key Characteristics in Achieving One's goals are a Definite Purpose and A Burning Desire."

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Posted by Super User on Saturday, 11 May 2013 in Dental Team Work
Darren Kaberna

The Training Process in Your Dental Office

The Training Process in Your Dental Office
 

So you just hired a new dental team member and the question is, “Now what can I do to ensure this hire is really successful”??  All too often we just throw them into the mix and hope for the best, then perhaps get frustrated if it doesn’t work out.

 

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Posted by Darren Kaberna on Friday, 26 April 2013 in Dental Practice Management
Super User

Interviewing in your Dental Practice to Thrive not Just Survive

Making the decision to terminate an employee can be considerably difficult. Depending on the circumstances involved, it might be one of the best decisions that you have ever made. A few important facts to consider as the transition takes place. First, don’t second guess your decision. Second, you need a Healthy, thriving dental practice. Third, tomorrow will be a new day! After all, your boat absolutely will not float with dead weights!!!! 

Moving Forward...The Process moving forward is somewhat critical; not in the sense that it should be stressful. You must now select the right candidate to become a part of your Dental Practice and offer skills to enhance the Team. This is a critical process. When evaluating and making the decision you must keep the entire team in mind. One of the first steps that you must make is to evaluate your office. A few pertinent questions for you to ask yourself are:

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Posted by Super User on Friday, 26 April 2013 in Dental Practice Management
Darren Kaberna

How will the crashing European Dollar impact my dental office?

There are many concerned with the fiscal policy problems with the EU and some of the countries potentially collapsing.  Many in the dental industry here are wondering if that will impact their practice and, if so, how?

It certainly has become a wild world and quite unstable.  Right now you have the government of Cyprus considering a 10% tax on all bank accounts, meaning, they will simply take 10% of your bank account balance out without your permission.  Of course, only if you have an account in Cyprus.  

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Posted by Darren Kaberna on Thursday, 25 April 2013 in Dental Practice Management
Darren Kaberna

How and When should you fire a dental employee?

How and When should you fire a dental employee?
 
Last week we discussed dental team conflict and how to work through it.  This week we take the topic to the next step: in the event you can’t resolve it, what do you do?  How do you balance between authority and leadership?  When should you use each?
 
We see some doctors that simply use authority to get things done in their practice or “Position Power”.  While this certainly is their right, I am a bigger fan of Leadership vs Authority.  What I mean by this, is just because of your position in the business, that doesn’t mean you should use that authority. If you lead by example, you will then have Earned Authority.  The amount of influence you have with Earned Authority is so much more that it is unbelievable.  We hear all the time from employees within offices that they “work hard” which is usually code for “I will work hard but don’t really respect my boss”.  Offices with this attitude often struggle with getting everyone to have an ownership attitude, and it is no wonder why this is the case.  The reason why the employees “work hard” is because they feel like they are working harder than their boss!!  If you get upset when your employees show up 5 minutes late, but you always show up 5 minutes late, I am pretty sure I know the source of your problems.  
 
By contrast, if you are always the first one in the practice and the last to leave, I bet your team works their butts off for you.  Within my company, there isn’t a task I haven’t done long before I ask my team to do it.  For one reason, I want to create the process and work through the pain of development so my team doesn’t have to.  I want to set them up for success rather than frustration.  Does your team feel this way about you?  If the answer is “NO”, we have some work to do.  The good news is this can be resolved, it will just require you doing some things differently.  
 
Now, back to the topic at hand. If you have a team member that might require the tough talk vs the velvet glove discussion, here is how I would suggest you do it.  I would sit down and respectfully explain that the behavior you don’t like is unacceptable.  I would document that you want to see this behavior changed in the next 30 days.  Then I would make it clear that if they decide not to change, they will be “Firing” themselves.  Then in 30 days when you re-evaluate, if they haven’t made the changes asked, it is now very simple.  They fired themselves.  All of this, of course, needs to be handled respectfully and carefully.  Termination of an employee is a big decision. You are putting someone in great financial risk, as most really need their paychecks to live by.  I take this topic very seriously, but I also take a person’s lack of ability to follow instructions to change their behavior, and the impact on the business, seriously as well.  
 
If you would like to discuss some particular circumstance within your practice, please contact Danielle to schedule a free consultation.
 
Danielle@AccelerateMyPractice.com
http://www.acceleratemypractice.com
 

Darren Kaberna

 

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Posted by Darren Kaberna on Saturday, 13 April 2013 in Dental Practice Management
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