We help dentists grow their practices and achieve their dreams.
Making the decision to deactivate patients in your Dental Practice is an important phase in the Growth process.
However, the term “Deactivation” often brings fear. Therefore, illuminating questions in our minds:
I love sharing the lessons from people far smarter than I. What a great article for all dentists to read. If you own these thoughts within your dental office you are sure to grow!!
Do you have any patients that, when you see them on the schedule, you get a pit in your stomach and hope they no-show? How often does this happen? For most offices, it thankfully is a rare occurrence, but maybe happens once a month or so. So how do you handle this patient?
I find in many cases, most offices grin and bear it. Often it ruins the day for the doctor and the entire team, as people react poorly to the person and the stress they bring to the office. Sadly, as an outcome of this person in your office, I think that it becomes a lost day, meaning, your performance with the rest of your patients and team becomes so poor that your case acceptance for the day is probably pretty ugly. I have to admit I have never measured this phenomenon, but I would bet money I am pretty close. How would I recommend you handle this in the future? Fire that patient.
Where do I start when growing my dental practice?
So you just attended our kickoff event course or are looking at what you can do to accomplish your practice goals and wondering where to start. Here is how we do it. We start by analyzing your practice to look for the best opportunities to have significant impact and quickly. Generally speaking, the challenges in practices fall into one of the following categories: cash flow, new patient flow, hygiene schedule or case acceptance or of course a combination of them. When looking at the gap(s) in these areas of a practice we look for the biggest and quickest areas growth in each category for that practice. It of course varies widely for every practice. Once we have established the potential return in all of those areas, it becomes simple to decide where to start. The next question is, what to do about the challenge in that area of the practice?
