Accelerate My Practice Blog

Once again you're interviewing applicants for your dental office! How do you hire quality people to join your dental team? Let's look at this process and how to get quality staff!

First, write your ad to sell your practice! Don't submit a typical ad for the position, make the candidates WANT to work there, not just have a JOB! Use words like, "Energetic office in search of a team player who knows how to INSPIRE patients to get the best treatment possible. If this sounds like you, please call our office today and tell us why you'd be a perfect fit for our office". Do not make it bland, "Dental office in search of treatment coordinator. Knowledge of Eaglesoft required." (Insert yawn here)

Everyone on your dental team has at some point thought about getting fired. Why does this thought run through our heads? It is unmatched expectations within the practice? How can you NOT get Fired?

Let’s start by saying that AMP is not a firing squad.  In fact we’d like nothing more than to empower each and every one of you to perform at a higher level than you ever have before.  To do this we must start with a question “Who the heck are you and why should I care?” Answering this question is of utmost importance for the leaders of our teams because unclear or even unverbalized expectations can be the source of many doctor and team member issues.  Without a clear understanding of why you’re asking your team to do what you’re asking them to do, there will be continual problems with performance.   

How many times do you catch yourself or staff members saying "I'm just a dentist," "I'm just a hygeinst," "I'm just a dental assistant"? Well STOP! Everyone in your dental office is more than just a... Bring confidence back to your dental team!


I'm just a: mom, a dad, a hygienist an assistant, I'm just in the front office. This statement is an indication of self-limitation. It's a reflection of the insecurities that we all carry around inside of us. Obvious to some and seemingly contradictory to others, success is found by those who are willing to fail. There are countless examples in history of failure being a common prelude to success. Over and over again people start conversations or respond to compliments with, "Oh"

Henry Ford failed and went broke five times before he succeeded. It's no surprise that failure is not celebrated like a perfectly implemented and successful plan. When you fail at something, it isn't fun. If you are not willing to fail then you will have no opportunity to fail. Security comes with the drawback of closed doors; failure is an essential pert of any ambitious path. With failure comes great opportunity for learning. If you are not failing then you probably are not taking enough risks.

Who is the Team leader in your Dental Office? Team leaders need to always have clear expectations for their business and for their team. Team relationships seem to fail because of mismatched expectations, these misunderstandings can impact team success, customer service and overall dental case acceptance. 

When we take responsibility for a specific area, we recommend that ONE person be primarily responsible for a business system such as Continuing Care, Appointment Scheduling, Financial Arrangements, and Insurance Claims.  When job duties are clearly defined, we know who to go to if there are problems with that specific area.

Do you know how to handle a price shopper calling into your dental office? AMPs here to show you the options you have in your dental practice to help overcome price shoppers. To begin we make them understand the importance of their condition, present their case and the value of their decision. 

How can you keep that person engaged on the phone, redirecting their needs by asking questions? What are they really calling about? Are they calling about the price of a product or are they calling you because they left their other office because of a bad experience? How will you handle this situation? Often times a new client is on your phone because of a reason other than what is being said. How willing are you to take the time to pause in the busyness of front office activities and have that potential patient feel special enough to make your office different than any place they have ever been?