No matter what industry you are in, dealing with a disgruntled customer is going to be something you'll have to do at some point. The dentistry industry is no exception. There are many different reasons why a patient would be unhappy with their service and sometimes it can be prevented, while other times it cannot. When this happens at your dental practice, here are five tips to help resolve the problem.
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Dental Practice Management
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I am hearing a ton of buzz about the announcement of the Sirona/Dentsply merger yesterday. People are wondering what does the Sirona and Dentsply Merger mean for Dentistry? How will it impact things, your practice, your team? There is a lot of fear about it.
There are many different ways to achieve a productive and positive work environment. And if you usually turn to typical management strategies, it might be time to try something a little different for your dental practice. By practicing motivational techniques in your dentist's office, you'll be surprised at how much more your practice is able to accomplish. Here are a few tips to help you apply motivational methods in your office.
Scheduling is one of the most important factors in determining the production, the general flow of your dental practice and the energy level at the end of the day. When your schedule is not properly managed production runs below the practices potential and the end result is the doctor and team members becoming stressed, exhausted and miserable.
Block scheduling is one of single most important factors in your production. Generally, the schedule is created in the beginning stages of the practice and never re designed to fit the doctor's career and lifestyle.
One of the key principles of block scheduling is first create your ideal day. Decide how your day needs to run to achieve your production goals that at the same time will create a pleasant working environment. Determine how many high production cases need to be in your schedule, then how many block for smaller production, where do the blocks for emergency exams go how many block do there need to be for new patient exam etc. There should be time blocked off during each day for every type of procedure you want block on that particular day.
Time management is the commitment based on the foundational values in your Dental Practice, which is what we talked about last week. This is a direct reflection of your dental team, cash flow, case acceptance and the type of patients your practice is bringing in!
