Accelerate My Practice Blog

When was the last time you turned to your dental hygienist, front office staff, or even a new employee and said "Thank you for all that you do?" Are you aware of the level of appreciation you're showing your team and how that appreciation impacts not only your relationship with them but case acceptance and new patient increase? Staff/Team turnover is the most costly expense any business incurs. Implementing workplace policies that benefit workers and help boost employee retention is not simply a "nice" thing for businesses to do for their employees. Maintaining a stable workforce by reducing employee turnover through better benefits and flexible workplace policies also makes good business sense, as it can result in significant cost savings to employers.

Few practices look forward to the emergency patient. Just squeezing them into the schedule can be quite disruptive to your day. Beyond the scheduling havoc they can cause, they may also be tricky to deal with because of the pain they might be in, or the fear they have of going to the dentist. But the fact is that emergency patients can be an opportunity to increase your patient base and grow your practice.

Nurturing relationships with your dental patients is an essential part of building your practice. In our day and age letting your patients know they are valued and cared for has never been more important. In the age of social media patient’s have the ability within moments to share their experience with hundreds of people. An unhappy patient can share their negative experience with the masses via social media that could have a negative affect on your practice. It is more important than ever to create an excellent experience for your patients.  It takes a minimum of 12 positive experiences (I have been told it’s more like 100)  to make up for 1 negative experience. 

As a business owner, we search through articles, read books, hear stories and ask questions all in search for the perfect resource to use that will result in an increase in cashflow and customers. We're told to increase our online social presence, to post at 2:00pm on a Tuesday over any other time during the week and that consumers have a 25second attention span when it comes to new products and services. Well, Business Owners' Playbook offers us one more resource to consider, infographics.

What is your goal for your dental practice? Is it to make a lot of money? It is to have your team members make a lot of money? When you do make a lot of money, then what? Do you buy shiny things; new cars, bigger house a second home? Then what? Just keep repeating the cycle? Do you know what you need to do to actually gain fulfillment in your life, without all the money and that material lifestyle that a lot of us become addicted to? What is your REAL dream?