How does the drama in your dental practice evolve? Why does it evolve the way it does? Take a second to undersatnd the roles yourself and each one of your team members plays in the office.
Accelerate My Practice Blog
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Dental Practice Management
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In my opinion, with the experience I've had in offices, the Scheduling Coordinator position is one of the toughest in the office; IF it's not handled correctly.
An empty chair isn't always a bad thing. I've been told that an empty chair can generate up to quarter million dollars in revenue per year. A practice can use this chair to put the emergencies that they might otherwise not be able to see and they go down the street to another office that can accommodate them. As you have probably seen, an emergency exam can generate anywhere from $100 to $1,000 plus in production.
As I travel around the country working with different dental teams, I hear many doctors say to me “If I just had a staff that would only do this” or “If I just could come into work and not have to worry about my team”. On the flip side of that I hear a lot of team members blaming the “front office” or “back office” for the issues in the practices they work in.
I have been in the dental field for many years and have seen the struggles that many offices face first hand from different perspectives and I have come to understand that the struggles in an office and in many dentists careers comes down to their leadership ability. It often does not have anything to do with their staff, location or patient base (as many of them think it does).
If variety is the spice of life then cross training is key in keeping your dental employees engaged and providing huge value to your dental practice. As a leader, it is important to understand each employee's role within your practice. This provides clarity in expectations as well as appreciation for what each team member brings to the table. Cross training can provide huge value to the dental practice such as having coverage available when an employee calls in sick or is on vacation...
If you haven’t done it by now, you are probably a little late. However, better late than never! It’s time to remind your Dental Patients that if they don’t take advantage of their unused insurance benefits by the end of the year, the benefits will not roll over to next year. They will “waste” the benefits they paid for and the needed dental work that could have been done.
