How does the drama in your dental practice evolve? Why does it evolve the way it does? Take a second to undersatnd the roles yourself and each one of your team members plays in the office.
Accelerate My Practice Blog
We help dentists grow their practices and achieve their dreams.
Recent blog posts
When I sat and listened to the TV show called Mind Games and heard Darren say that its not about who you are today, its about where you go and what you are going to do about your life that I thought about all the times I hear dentists say “I just want to be a dentist and do the clinical work I was trained to do”. Is this something you find yourself saying in your dental practice?
Just how profound is company culture to a successful dental practice and can it be quantified? Let's take a look at other successful businesses to understand this further. In the restaurant fast food industry who would you define as successful? Many people would say McDonalds is the biggest and likely from a total revenue perspective it is however on average, from a per store basis, they do about 2.5 million dollars per year. This ranks McDonalds as number 3 in their industry. Number two is Krispy Crème donuts with 2.57 million dollars in revenue per average per store. Any guesses as to who is number one? With 2.58 million dollars per store Chick-Fil-A holds first place.
In my opinion, with the experience I've had in offices, the Scheduling Coordinator position is one of the toughest in the office; IF it's not handled correctly.
An empty chair isn't always a bad thing. I've been told that an empty chair can generate up to quarter million dollars in revenue per year. A practice can use this chair to put the emergencies that they might otherwise not be able to see and they go down the street to another office that can accommodate them. As you have probably seen, an emergency exam can generate anywhere from $100 to $1,000 plus in production.
As I travel around the country working with different dental teams, I hear many doctors say to me “If I just had a staff that would only do this” or “If I just could come into work and not have to worry about my team”. On the flip side of that I hear a lot of team members blaming the “front office” or “back office” for the issues in the practices they work in.
I have been in the dental field for many years and have seen the struggles that many offices face first hand from different perspectives and I have come to understand that the struggles in an office and in many dentists careers comes down to their leadership ability. It often does not have anything to do with their staff, location or patient base (as many of them think it does).
